Webinar Overview & Highlights

With booming ecommerce across the globe (25.7% increase worldwide in 2020), shipping and fulfillment processes has become integral part to the success of DTC businesses 🌍

Increased competition and high expectations for quick shipping and positive customer experiences (e.g., free returns, 2-day shipment) has created major logistics challenges for small to mid-sized ecommerce businesses.

According to UPS—customers consider free shipping as the biggest determinant of positive returns experience. And with the number of return shipments expected to rise as ecommerce grows, shipping and fulfillment will become big hurdles as you scale.

As a customer support helpdesk company that specializes in customer satisfaction, we at Gorgias have witnessed that shipping and returns are a major contributor to loyalty, satisfaction, and lifetime value.

In this webinar, learn how to optimize shipping & fulfillment with Third Party Logistics (3PL), with return policies that encourage new purchases, and provide a top-tier customer experience.